Micah Solomon
Micah Solomonis the co-author with Leonardo Inghilleri ofExceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organizationand a public speaker based in the Philadelphia area.
Latest
No te pongas a la defensiva: evita estas 7 frases al hablar con una persona enojada
En este artículo exclusivo te brindamos entrenamiento de servicio al cliente sobre cómo evitar el lenguaje defensivo, y qué términos debes de reemplazar cuando hablas con un cliente.
Seven Tips for Building Customer Loyalty
Treat returning customers right and they'll return the favor.
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