Phil Prosser
Entrepreneur Leadership Network Contributor
CEO of Feedback ASAP
Latest
Empathy Is the Key to Improving Customer Experience — and Closing More Sales
Understanding the feelings, thoughts and experiences of another person is what empathy is all about — and the best CX programs use empathy to build better experiences for their customers. Here are three tips to get you started.
How to Enable Change in Your Team and Boost Your Customer Experience
What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here's your answer.
5 Actionable Ways to Improve Your Customer Experience
These five tips will help you achieve better results from your customer experience program this year and how this might boost positive comments online.
Do This to Level Up Your Customer-Experience Management Game
CX has become a lead indicator of performance, change and company culture, but what are the best ways of fueling a passion for it among employees?
Haga esto para subir de nivel su juego de gestión de la experiencia del cliente
CX se ha convertido en un indicador principal del rendimiento, el cambio y la cultura de la empresa, pero ¿cuáles son las mejores formas de fomentar la pasión entre los empleados?
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