Phil Prosser

Entrepreneur Leadership Network Contributor
CEO of Feedback ASAP

Phil Prosser has over 25 years of global success in over 74 countries in customer experience-management and net-promoter score, turning feedback into action to boost results. He works with leading brands such as McDonald’s, YUM, Shell, AT&T, Apple, UPS, RadioShack and Starbucks.

Latest

Growing a Business

Empathy Is the Key to Improving Customer Experience — and Closing More Sales

Understanding the feelings, thoughts and experiences of another person is what empathy is all about — and the best CX programs use empathy to build better experiences for their customers. Here are three tips to get you started.

raybet

How to Enable Change in Your Team and Boost Your Customer Experience

What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here's your answer.

领导

5 Actionable Ways to Improve Your Customer Experience

These five tips will help you achieve better results from your customer experience program this year and how this might boost positive comments online.

Growing a Business

Do This to Level Up Your Customer-Experience Management Game

CX has become a lead indicator of performance, change and company culture, but what are the best ways of fueling a passion for it among employees?

Estrategias de crecimiento

Haga esto para subir de nivel su juego de gestión de la experiencia del cliente

CX se ha convertido en un indicador principal del rendimiento, el cambio y la cultura de la empresa, pero ¿cuáles son las mejores formas de fomentar la pasión entre los empleados?

More Authors You Might Like