'After This, I Think I'm Leaving Verizon': Customers Furious After Verizon Ignores Outages Affecting ThousandsOver 24,000 Verizon customers reported outages in cellular and internet services on Wednesday.

ByEmily Rella

NurPhoto | Getty Images

Can you hear me now? Apparently not!

Verizon'sinfamous slogan didn't seem to be too accurate on Wednesday whencellular serviceand internet outages swept the country unprompted.

Over 24,073 people reported outages perDown Detector, with peak outages being reached around 4:30 pm EST.

The majority of outages reported came from the West Coast (partially California) though they seemed to affect customers all over the country.

Related:3 Ways to Invest in 5G Growth

Verizondid not immediately make a statement regarding the outages, leaving many customers confused as to whether or not their was something wrong with their individual devices or if the issues were widespread.

Many turned to social media to lament that they had heard nothing from the service provider, causing outrage on Twitter by disgruntled customers who demanded answers from Verizon via the Verizon Support account.

Though some received individual responses, Verizon did not release any sort of widespread statement or confirmation onVerizon Support,Verizon mainor any related Twitter accounts.

There was also nothing posted to the Verizon website or any sort of email sent out to customers.

Related:Verizon Just Sold AOL and Yahoo for $5 Billion

"An outage for more than 5+ hours yet you still haven't posted a statement reassuring your 110 million customers that their service will be restored," one user wrote.

"Are we just going to ignore the fact that your entire network is down? Why wouldn't someone post an update for customers," another pointed out.

Many called the company out for poor customer service and pressed the company to give any updates.

However, a Verizon spokesperson released a statement toKCRA 3on Wednesday during peak outages around 4:30 pm.

"A fiber issue in the core of the network caused some of our customers to experience intermittent call failures today," Verizon spokesperson Liz Maly toldKCRA3in a statement. "The issue was identified and resolved by Verizon engineers and the majority of impacted customers should be seeing service as usual. If any customer is still experiencing lingering issues, please restart your device. We apologize for any inconvenience this may have caused."

Reports ofoutages started dwindling down about an hour later with less than 1,000 outages being reported by midnight.

Verizonwas down略低于5%的周四noon.

Related:7 Ways Technology Is Working to Address a World in Crisis

Wavy Line
Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

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