'Amazon Music Officially Sucks Now': Prime Members Are Frustrated By the Streaming Service's Overhaul
Amazon Music recently added 98 million songs to its catalog to meet customer demand — but now subscribers are furious about additional changes.
ByAmanda Breen•
AlthoughAmazon Musicrecently added 98 million songs to its catalog in a bid to keep and drawPrimesubscribers, many customers aren't satisfied.
That's because the tech giant has also made other major changes to its music streaming service. Now,Primemembers can only listen to individual songs if they pay $9 per month for Amazon Music Unlimited,Insiderreported — and many people turned to Twitter to voice their frustration.
Related:Amazon Rolls Out New Perk for Prime Subscription Members
Previously, Prime members could search for and stream nearly two million songs and also download songs for offline listening. But that option is no longer available unless users upgrade toAmazonMusic's unlimited plan.
"The No. 1 thing we heard from members was, 'I want more music,'" Jamil Ghani, vice president of Amazon Prime, toldThe Wall Street Journal本周早些时候。“所以我们figured out in the service, with the publishers, how to make that possible."
自然,转换已经引起一些less-than-impressed reactions on Twitter.
Amazon music offially sucks now. Thanks for nothing.
— Troy Mollin (@tdm9)November 1, 2022
Dear Amazon Music Prime: this new update where I can't download albums and can only shuffle play sucks. If I wanted another version of Spotify, I would just use Spotify. You've destroyed what I loved about your app.
— Lynann (@LSully9)November 3, 2022
@amazonplease bring back the old Prime Music. Loved listening to albums and being able to trust my kids with music. Amazon Music kept us subscribed, but shuffle and skip limits ruined it. Ugh! We're cancelling Prime if this isn't fixed.
— Ashley Franz (@AshleyFranz9)November 6, 2022
Amazon Music had55 million subscribersas of 2020, the last time it released statistics about its subscriber numbers, though its competitors Apple Music andSpotifycontinue to outperform its platform. Apple Music has an estimated78 million usersas of June 2021, according to Statista, and Spotify has188 millionpremium subscribers as of the second quarter of 2022.
