How to Get Customers to Stay Longer On Your E-commerce SiteThe presentation of the website plays a deciding factor for the consumer whether they would like to invest another couple of minutes on the website or give it a miss.

ByNidhi Singh

Opinions expressed by Entrepreneur contributors are their own.

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

graphicstock

Thanks to the internet, the e-commerce sector is expanding in India.In the fast-paced technology-driven world, the e-commerce companies are changing the shopping experience.Brands are adding unique features on their website that can turn visitors into customers. Amid fierce competition, an e-commerce website with no visitors won't achieve success.The longer a customer stays on your website, the more engaged he/she is in your products and website.

Entrepreneur India lists out few ways to get visitors to stay longer on the e-commerce website.

Make Website Visually Appealing:

我们都花了很多时间和金钱建造漂亮的东西或人iful and efficient (or so we think) websites. But what do you do when you find people only spending fractions of a second on your page?

Dhimaan Shah, Founder of StyleCrackerbelieves keeping visitors on the website especially in the e-commerce space is very important because it takes time for customers to make a decision on whether to buy something or not.

"At StyleCracker, in order to keep customers engaged, we use short, succinct write-ups and bright, clear images. The more images you use the better as people prefer visuals to long text. We also use videos to convey ideas rather than text. Do not have too many links or pages on the site as this will confuse people," shared Shah.

First Impression Is The Last Impression:

According toShailen Mehta, Founder & CEO, eJOHRI, the presentation of the website plays a deciding factor for the consumer whether they would like to invest another couple of minutes on the website or give it a miss.

"In order to engage customers of various pockets and diverse preferences, proper bifurcation of products should be presented to the viewer. Secondly, an e-commerce portal exposes its consumer to its wide range of products, thus confusing them what to buy. A comparison feature makes the life of a consumer easy to identify the right product he/she wishes to purchase," said Mehta.

Connect Store Design and Brand Language:

The inherent advantage of online shopping is the convenience of ordering anytime from anywhere.Ena Bansal, Head of MarketingVajor,pointed out that any online store needs to keep this in mind and make sure that the basic hygiene level details like mobile friendliness, smooth checkout process, and site speed are always at best-optimized levels.

"The store design & the brand language need to build a connect with the visitor to make sure she spends adequate time on the site and is awed by the experience. The most potential lead are the ones who have spent time on site and placed products on cart but haven't made the final purchase. At Vajor we send them notifications on regular basis to make final conversion," said Bansal.

Improve Website Navigation :

Based on her experienceAyushi Gudwani , Founder and CEO, FableStreetshared bunch of things e-commerce companies can do engage visitors better on the website.

"Ensure that the customer lands on the relevant content page. Chances are that the acquired visitor comes from a social platform by engaging with some specific content. One must ensure that the backlink takes them to either the same content or a follow-up of the original content. It is crucial that they aren't redirected to the home page," said Gudwani

Nidhi Singh

Former Correspondent, Entrepreneur Asia-Pacific

A self confessed Bollywood Lover, Travel junkie and Food Evangelist.I like travelling and I believe it is very important to take ones mind off the daily monotony .

Related Topics

Entrepreneurs

A Self-Driven Entrepreneur

Gagandeep Reehal, co-founder and CEO, Minus Zero started AI-based self-driving tech startup Minus Zero in late 2021 with his co-founder, Gursimran Kalra

News and Trends

Jewellery Savings App Plus Raises $350,000 In Seed Funding

The platform will utilize the funds towards expanding and enhancing its operations

News and Trends

Human Edge Raises Over $1.5 Mn Funding Led By Bharat Innovation Fund

The company aims to streamline the platform for enterprise-wide mobile app experience and augment growth in international markets

Entrepreneurs

How Important is the Founder's Educational Pedigree?

Good educational pedigree often results in numerous downstream benefits in the start-up ecosystem

Marketing

'Barbie' Was a Publicity Machine — Here's How Barbie and 4 Other Blockbusters Mastered the Art of Marketing

'Barbie' reportedly had a $150 million marketing budget, and it exceeded that figure in its opening weekend. Here's how their marketing team pulled it off.

Living

61本书Elon Musk思考s You Should Read

The billionaire entrepreneur is also a prolific reader.