When Pivoting Becomes a PitfallWhatever your problem was, a pivot done badly has big potential for making it worse.

ByClate Mask

Opinions expressed by Entrepreneur contributors are their own.

AnSyvanych | Getty Images

To survive, we entrepreneurs have to be flexible. We have to respond to customer feedback, competitor movement, changing market conditions, new opportunities and so much more.

That's why a lot of people talk about the need for the "pivot." This now-familiar term is centered on entrepreneurs recognizing the factors above and adjusting their business strategy to meet a shifting business landscape. When used correctly, pivoting keeps a business on course to navigate changing waters.

However, there can be drawbacks to pivoting and it has the potential to capsize a business if not done properly. Often it's best to stay the original course and weather the storm. The tendency to overreact is where entrepreneurs can get into trouble.

Related:5 Reasons Why Pivots Are Crucial to Today's Businesses

Pivoting too hard, too fast.

Larger companies run the risk of becoming settled in their ways and not adjusting. Entrepreneurs, however, are all too happy to pivot and follow a shiny object.

Abrupt moves are only wise in an emergency. There are times when you have to pivot hard, but that's only when you're in a dire situation. I learned this lesson the hard way. AtInfusionsoftwe considered a change to our pricing model. We conducted some testing on what the effects would be, but in hindsight it was not nearly enough for such a major decision. Our eyes were wide open with excitement at the opportunity of what could happen if we made a shift. We were chasing the shiny object.

We pivoted hard and fast to move in this new direction and we nearly lost the company.

Related:4 Tips for Successfully Pivoting Your Startup

Gradual change wins the day.

There are those occasions when an abrupt move is necessary. Usually though, gradual and incremental changes are the principle you want to follow.

So how do you gradually improve? You test. Business consultant Jim Collins describes this principle as "Bullets, then cannonballs." The idea is that you have to fire a lot of bullets -- test new products, services, processes, etc. -- to see what works and what doesn't. Only after an idea has been tested enough to be proven do you then fire a cannonball. Collins refers to hard pivots as firing uncalibrated cannonballs.

With this method, what looks like a 90-degree turn is actually 90 incremental one-degree turns. It is a series of small pivots that gradually gets you and your company headed in the right direction.

alwa移动你的业务在一个不同的方向ys involves risk. Too often though, entrepreneurs think that risk is this zero-sum, all-or-nothing game that we're playing to win. Successful entrepreneurs know the value of methodical and tested risks. They're playing a very calculated game of risk and they're stacking the deck in their favor to win.

Related:3 Rules for Making a Successful Pivot

So yes, they're taking risk. They're moving. They're pivoting. But, they're usually not taking hard 90-degree turns.

If you're considering making a drastic change to your business, ask yourself first whether you're in an emergency situation. If not, use the time to fire some bullets before the cannonballs.

Clate Mask

Co-founder and CEO, Infusionsoft

Recognized as a visionary leader in the small-business community, Clate Mask has been educating and inspiring entrepreneurs for more than a decade. As CEO ofInfusionsoft, Mask is leading the company on its mission to create and dominate the market of sales and marketing for small businesses.

Editor's Pick

Related Topics

Devices

Get This 4-in-1 USB-C Charger for Apple Devices for $19.99

Get this useful, lightweight charger for a great price (regularly $29).

Business News

The 20 Most Affluent Places in the U.S.

There are some places in the U.S. where the average household income is over half a million dollars.

Money & Finance

Want to Become a Millionaire? Follow Warren Buffett's 4 Rules.

企业家是不能过度指雷竞技手机版望太多a company exit for their eventual 'win.' Do this instead.

Money & Finance

7 Ways to Make Extra Income Even With a Full-Time Job

Want to make more money? Real estate investing, Amazon ecommerce and the sharing economy are waiting for you.

Personal Finance

5 Entrepreneurial Mindset Principles That Empower Financial Literacy

Adopting the right mindset is key to financial literacy. Follow these five guiding principles to enhance your understanding of wealth creation and growth.

Business Ideas

55 Small Business Ideas to Start in 2023

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2023.