12 Trust-Destroyers, How to Avoid ThemHow do you become a trustworthy person? In part, by avoiding the following 12 trust-destroyers.

ByStephen Key

Opinions expressed by Entrepreneur contributors are their own.

Trustis perhaps the rarest, and almost certainly the most precious, of all currencies. It takes years to establish, yet it can be destroyed in mere minutes. Today, I'm finding it more and more difficult to willingly place my trust in others. I doubt I'm the only one.

How do you become a trustworthy person? In part, by avoiding the following 12 trust-destroyers.

1. Overselling

Years ago,I had the opportunity to interview marketing geniusSeth Godinfor an article. When he took a quick glance at my company's website, he was kind enough to tell me pointblank, "Steve, you're overselling. You don't need to make such extreme claims. It doesn't establish trust."

That was difficult to stomach at the time, but he was absolutely right. After my business partner and I repositioned our value proposition, our company took off.

2. The old "bait and switch"

Expecting one thing and receiving another is a surefire way of extinguishing trust. When you are given the opportunity to educate others, don't hold back. A decade ago, I was approached by publisher McGraw-Hill to write a book. This was a completely new endeavor for me, so I sought out the advice ofmy good friend Tim Ferriss, author ofThe 4-Hour Work Week. He told me, "Steve, whatever you do, make sure you write it like it's your last book. Don't cheat your audience."

Ten years later,One Simple Ideais more popular than ever.

Related:6 Ways to Build Strong Partnerships

3. Not owning up your mistakes

We all make mistakes. We're all human!Sharing your mistakes with your audienceestablishes trust. People respond to vulnerability because it's authentic and real. Don't try to run from your mistakes. Instead, be courageous by willing to admit when you've erred.

4. Not delivering the goods

Fundamentally, trust is established when you follow through on the promises you've made. This is how you create loyal customers.

5. Failing to communicate

If, for whatever reason, you are not going to be able to follow through on a commitment you've made, be forthright about it. As quickly as possible, let everyone know that you need more time or must cancel. Don't leave people hanging, or they will begin to doubt your trustworthiness.

6. Tearing down the competition

Pointing fingers at others may feel good in the moment, but it won't help your business grow in the long-term. This strategy has a limited shelf life because people can see right through it. If you were actually doing the work, you'd have something else to talk about.

7. Not sharing the love

You cannot reach the top alone, and you definitely cannot stay there without supporting those who have helped you along the way. Make an effort to support, encourage, and celebrate the achievements and contributions of others — the light will shine back on you two-fold. Using this strategy, your posts on social media will reach a much larger audience.

Related:3 Traits You Need to Inspire Trust In Your Company

8. Being late

When people are habitually late or explain that they "just don't have time," what they are actually telling you is that they just don't care. Being on time shows people that you appreciate their time. It's a sign of respect — and that respect is what establishes trust.

9. Not doing your homework

Failing to adequately prepare for a meeting or a pitch erases trust. You demonstrate that you cannot be trusted to spend the time or make an effort to get it right. For example, I recently watched an entrepreneur completely flub his pitch onShark Tankby dramatically overinflating the value of his company. The numbers he shared didn't add up, which of course the sharks called him out on immediately.

Watching someone publicly lose the trust of potential investors sure makes for entertaining television.

10. Going around someone

Oftentimes, there are procedures in place for a reason. When you violate these norms by going around someone, you demonstrate that you're not to be trusted.

11. Lying

Telling the truth isn't always easy. In fact, it can be downright painful in the short-term. But being willing to explain a tricky situation very clearly establishes long-term trust. People won't always like it when you're truthful, but they will respect you and trust you.

12. Forgetting to have empathy for others

Things will go wrong. You will misinterpret the intentions of others. In so many situations, we are only concerned with our own problems. Caring about others is crucial for establishing trust.

It's not always about you. When you're trying to build a solid relationship with someone new and for some reason your communication goes south, establish even more trust by using statements that begin with the word "I" — such as "I'm concerned" or "I'm wondering." Don't get angry or mad; that will destroy trust faster than ever. Instead, show concern.

Building trust is your best strategy for fruitful, long-lasting relationships in business and in life.

Stephen Key

Co-Founder of inventRight; Author of One Simple Idea Series

Stephen Key is an inventor, IP strategist, author, speaker and co-founder of inventRight, LLC, a Glenbrook, Nevada-based company that helps inventors design, patent and license their ideas for new products.

Related Topics

Business News

'We Don't Sleep Well Anymore': Airbnb Host Grapples With 'Tenant From Hell' Who Refuses to Leave

An Airbnb guest rented a guesthouse for a long-term stay in 2021 but has since remained in the unit for over 540 days — without paying rent.

Business News

This State Just Replaced New York as the Country's Second Most Valuable Housing Market

A recent report by Zillow found that Florida has edged out New York as the second most valuable housing market in the U.S., while California is still No. 1.

领导

Change is Inevitable – But How Your Business Approaches Change Is Not. Here Are 2 Strategies to Help You Succeed.

Identifying the differences between change management and change leadership and integrating them effectively is essential for achieving successful and sustainable organizational change in today's rapidly evolving business landscape.

Starting a Business

Move Over Boomers and Millennials — Here's How Gen Alpha's Top Entrepreneurs Are Printing Money

From Roblox to Wall Street, the internet is Gen Alpha's playground. Here's how to succeed as a Gen Alpha entrepreneur.

Marketing

Why Clients Feel Overcharged by Marketing Agencies and How to Fix It for Good

Are marketing agencies breaking the bank without delivering the promised results? Dive into the client's dilemma as we uncover the true cost of agency services and explore strategies to bridge the gap between expectations and reality.