3为什么隐私关系到您的业务,哟ur Brand and Your FutureWhat are you doing to demonstrate to your customers that their privacy is important to your company?

ByDavid Gorodyansky

Opinions expressed by Entrepreneur contributors are their own.

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The FCC, Congress and the Trump Administration recentlyreversed proposed rulescurtailing internet providers from gathering and selling sensitive customer data to marketers. This new freedom that allows companies like Verizon, AT&T and CenturyLink to enjoy the same data access as internet giants like Facebook, Google andTwitterhas increased concern among Americans aroundinternet privacy. What is the impact on entrepreneurs and businesses?

Here are three serious considerations:

Privacy matters to your customers.

Consumers have become increasingly connected and are constantly sharing information online. They are researching, purchasing and using online products and services, via any number of connected devices. They are also opting in to share their preferences as part of interactions onsocial mediaand search sites. All of this customer data is being collected by device manufacturers, desktop and mobile apps, internet providers and mobile operators for their own purposes or to sell to other businesses.

Related:The Weirdest Things People Agree to in Terms of Service

In many cases, consumers are happy to share information like photos, opinions and locations over Facebook, Snapchat and Twitter. But, when it comes to other, often highly personal aspects of their life -- health, wealth and family -- they are more protective.

According to a recentsurvey由我公司,AnchorFree惊人的majority of Americans -- 95 percent -- are concerned about businesses collecting and selling personal information without permission. Additionally, over 80 percent are more concerned about their online privacy and security today than a year ago.

This means that your customers are thinking about privacy when they visit your website, use your app, and purchase your products and services. What are you doing to demonstrate to your customers that their privacy is important to your company?

Privacy matters to your brand.

Most businesses today are connected to other business partners in our highly interdependent world commerce. Businesses may be using a hosted webstore, a separate email marketing provider and a different website hosting operation. All of them deploy different ways of dealing with customer's information.

The same goes for other business partners, like affiliate marketing and associations. When businesses offer or receive customer referrals, that information is coming and going and potentially exposed and treated differently by each entity.

Related:How to Protect Your Internet Browsing Data (Since It's for Sale Now)

This distributed approach to information exposure means businesses need to think more broadly and deeply about privacy. Privacy isn't just a few paragraphs that are buried deep in a terms and conditions of use page in your website. Privacy is embedded in everyday interactions with customers. Privacy is something that can impact a brand, disrupt the customer experience and potentially damage a company's reputation.

According to aHarvard Business Reviewstudy, 72 percent of Americans are reluctant to share information with businesses because they "just want to maintain [their] privacy." AndDeloitte, as a part of a study about consumer trust and data protection, explains that data privacy and security is not just a risk management issue, but a "potential source of competitive advantage that may be a central component of brand-building and corporate reputation."

Privacy should be a product issue, not just a policy issue. Protecting user privacy will enable you to drive more revenue and gain more customers.

Privacy matters to the growth of your business.

Safeguarding customer privacy is more than a protective measure; it is also a strategic opportunity for brand growth and a potential business opportunity for startups and entrepreneurs, as well as large companies.

Now that the Administration and Congress are clearing the way for ISPs to collect and sell customer information, more than half of Americans are saying they will investigate additional ways to safeguard their personal information, according to the survey.

Related:How Do Google, Apple and Others Stack Up When It Comes to Protecting Your Privacy?

Much of that concern may stem from the increased number of connected technology devices that contain personal information. Gartner, Inc.forecaststhat 8.4 billion connected devices -- everything from phones to new household devices swept into the internet of things market -- will be in use worldwide in 2017, up 31 percent from 2016, and will reach 20.4 billion by 2020.

This increase in connected devices, combined with the increasing consumer concern around security and privacy breaches, will further drive the already substantial market opportunity around privacy. While the previous billion-user companies like Google and Facebook have been built oncollectingdata, it's projected that the next billion user companies are going to be built aroundprotectinguser data.

Entrepreneurs and startups have an opportunity to build new business as a result of this emerging reorientation around privacy and trust. Business opportunities will surface around privacy platforms and services for businesses and consumers.

Related:4 Reasons Why You Need Developers With Cybersecurity Skills in All Your Tech Teams

Demonstrate your commitment to customer privacy.

There are steps that any business can take to incorporate best practices for protecting customer's information. First and foremost, start incorporating privacy into your products, not just into your privacy policy.

To show that your business takes privacy seriously, provide customers with tips on safeguarding their own privacy when conducting business, such as:

  • Change passwords often and use complex passwords.
  • Use two-step authentication for critical logins like financial or health data.
  • Check privacy settings on key apps.
  • IntegrateVPNfor privacy protection right into your app.

These steps and considerations will go a long way in protecting customers' privacy as well as protecting your business.

Wavy Line
David Gorodyansky

CEO of AnchorFree

大卫Gorodyansky共同AnchorFree时of 23 with a belief that all users should be in control on the web. Passionate about enabling open communication, social business and changing the world, Gorodyansky set out on a mission to build a global movement to enable secure browsing, online privacy and internet freedom for an addressable market of billions of internet users.

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