What 70 Airbnb Stays Can Teach Anyone About Running Any BusinessAnticipate needs, don't lose your cool, and manage expectations, just to start.

When a four-foot snake slithered through our window, we screamed and hopped around, then chased it out with a broomstick. Next we emailed our host. We were at an Airbnb in Koh Lanta, Thailand. It took 24 hours to hear back. Locals, she wrote, believe "a snake in the home is good luck." Wrong answer! And wrongattitude. Let's get one thing straight: For all of Airbnb's live-like-a-local propaganda, it's about paying money to sleep in a stranger's bed. An Airbnb listing is a small business: Guests are clients, hosts are vendors. This simplicity makes Airbnb an instructive space to discover what makes a good business.

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I've been traveling full-time with my boyfriend for two years, staying in more than 70 Airbnbs around the globe. Each offers insight into why some hosts stand out while others fail. Based on my collective experience, here are seven ways to thrive.