Emily Washcovick

Small Business Expert at Yelp

As Yelp’s Small Business Expert, Emily is meticulously focused on helping local business owners succeed and grow. Her expertise lies in customer engagement, reputation management, and all things digital marketing. Through speaking engagements and thought leadership, Emily shares industry insights that entrepreneurs in any business category can leverage for the growth and well-being of their businesses. She is also the host ofBehind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.

Latest
Starting a Business

The Opportunities We Unlock As Solopreneurs

In this episode, Angela Shen, owner and founder of Savor the Wild Tours, discusses starting a new business and changing her approach after selling her first business, Savor Seattle.
Growing a Business

A Culinary Renaissance in Southern California

Viet Nguyen, CEO and executive chef of Kei Concepts, is building a legacy. Although his business encountered several challenges, his loyalty to his personal mission, supportive staff, and hospitality-centered business model is making an impact on his customers, community, and industry.
Growing a Business

Expert Advice for Supercharging Your Business's Customer Service Training

Service culture guide Jeff Toister shares his tips on how to provide employees with effective customer service training to impress your customers.
Growing a Business

How a Solopreneur Creates Word-of-Mouth Marketing Magic

Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.
Growing a Business

Building a Successful Business on a Foundation of Feedback

Customer feedback, whether glowing or critical, can be a boon for your business. This week, Yelp's Small Business Expert Emily Washcovick is joined by Alok Ahuja, CEO and founder of Trexity, to talk about how he started his business and found success by focusing on one very simple thing: constructive feedback.
Growing a Business

Building a Business With Customer Care at The Forefront

Carmen Sturniolo, owner of Ambitious Athletics, started his journey in the fitness industry after a family tragedy made him realize he wanted to channel his energy into creating a business that focused on improving people's health.

More Authors You Might Like

Loading...