The Evolving Role of Social Media in Ecommerce私人重新ging is emerging to reach your market 24/7.
ByEllie Martin•
Opinions expressed by Entrepreneur contributors are their own.
Associal media andecommercebecome increasingly enmeshed in our lives, the opportunities for them to interact with and bolster each other are innumerable, considering that the average person spends around an hour and 40 minutes browsing social mediaevery day, and the number of internet shoppers in the US will reach 217 millionthis year.
Back in the old days, a business's presence would be signified by advertisements in the paper and a physical storefront. Now, in the digital age, business reputations live and die by their social media standing. Right now, social media is used by brands as a way to advertise, increase their online presence, anddeliver high-quality customer service. In 2017, we can expect those trends to continue, as some new ones emerge. Let's take a look at the growing role of social media in ecommerce.
Paid advertisements.
With the almost absurd level of customization you can put on a Facebook ad (age, geography, preferences and more) and the detail with which Facebook can report your results, it's a no-brainer for brands to keep using Facebook and other social media advertising. It's also a win for Facebook, which raked inmore than $7 billionin advertising in 2016.
Related:6 Must-Do's for Effective Social Media Marketing
The most successful brands in 2017 will be those able to maximize their reach and effectiveness on paid social media advertising. William Harris, an ecommerce growth consultant forelumynt.com,says,"I see ecommerce brands investing a lot more in paid social, and I think that trend will continue into 2017…it's not enough to simply pay for ads on Google Shopping. You've got to find a good audience on Facebook ads, Instagram ads and more and more, on Pinterest and other paid social media accounts. It's getting easier to set these up and track the return on advertising, which means more brands will start doing it."
私人重新ging.
Over the past few years, analysts have noticed an interesting, unexpected trend. While the use of public social media networks such as Facebook and Twitter is starting to decline, private messaging services areexploding in popularity. WhatsApp, Snapchat and Facebook Messenger are all app juggernauts with colossal engagement numbers running into the billions.
Related:Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business
的背影e go, the businesses must follow, and brands are edging their way into private messaging throughchatbots. Chatbots, AI personalities that can simulate real conversations, can answer questions on products, offer recommendations, and resolve customer complaints.
Consumers are slowly warming to the idea.According to Venturebeat.com, 49.4 percent of customers would rather contact a business through a 24/7 messaging service than through the phone. Brands would be prescient to start looking into catboat services as a supplementary channel to reach customers.
Additionally, many private messaging servicesnow offer financial integration.Opening up WeChat, chatting with a brandAIrepresentative, and purchasing a product without closing the app once, is entirely within the realm of possibility in 2017.
In-app purchasing.
The harder it is to buy or access something, the less likely we are to follow through. This explains why ecommerce sites that take a long time to load have higher bounce rates, andonline storeswith clunky interfaces sell less.One can already buy productsthrough Instagram, Pinterest, and Twitter. OnceApple Payexperiences widespread adoption, it's almost scary to think about how easy impulse buys will be -- if you see something you like on social media, one swipe will get it delivered to your door. Brands should immediately start evaluating how they can sell their products through social networks, coupling a strong advertising presence with an easy purchasing process.
Related:Apple Pay May Be the Creative Leap That Outmaneuvers Samsung
What's coming.
This year, social media will not only play a big part in ecommerce, but also in all aspects of our social life, just as it has been, arguably, for the last several years. Moreover, several new social network technologies, including powerful advertising tools,chatbotsand in-app purchasing, as well as improved design, will make ecommerce easier, and bigger, than ever.
