Behind The Review
Take a Walk in Your Customer's Shoes
From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.
Taking Your In-Person Experience into the Digital World
Shawn Walchef, Owner of Cali BBQ & Founder of Cali BBQ Media, talks about what Digital Hospitality is, why it's so important and what steps business owners can take to implement an effective digital strategy.
Hire Slow, Fire Fast
The Candle Pour's Misty & Dennis Akers share their expertise and help business owners with how they might want to think about staffing and why who you hire is essential to creating an unforgettable experience.
How Supporting Local Businesses and Philanthropic Causes Helped This Business Owner Find Success
This week we speak to Angela Shen, owner and founder of Savor Seattle, about conscious consumerism, customer service and knowing your limits.
When Thinking Outside the Box Pays Off
This week we talk with Amanda Scotese, owner and founder of Chicago Detours - a touring company that is always pushing the limits of what is expected to create an unforgettable - and more importantly, irreplicable - experience for their customers.
Using Pies as the Vessel for Important Conversations
When you create a business for the community, it's the community that can make you successful-even when you open during a pandemic.
Creating and Inspiring Confidence Through a Business Model
Building a business where people go to feel inspired and confident is much easier said than done. Replicating and franchising that concept, all while making the important things stick, is even harder.
The Business of Creating a Cultural Exchange
Creating a business isn't always about the endgame of selling a product. For Clinton Jones, owner of Magnum Opus Hair Salon in D.C., it's about creating a cultural exchange.
Living Up to Your Online Reputation
This week we talk with Jay Stofer, founder and CEO of NYC business, Lockbusters, who knows that his reputation is everything.
Third Culture: Turning a Passion Into a Product
Having a product worth waiting in line for is something many business owners aim for - knowing that what you're offering is worth both a consumer's time and money.
Overnight Success Takes Ten Years
Mignon Francois, owner of The Cupcake Collection, discusses pandemic pivots but, more importantly, we hear from her on how she turned a business - started from nothing - into a two location success.
Building a Business on Ownership Mentality and Meaningful Customer Relationships
When it comes to selling a luxury product, it's important to cultivate a relationship with your consumer and understand their motivations.
Great Leadership Takes Hard Work...and Pays Off
Being a great leader doesn't come naturally to many - however, as a business owner you are thrown into a leadership role. Hear from Josh Campbell, owner of Rescue Air Heating & Cooling in Richardson, TX, about what it takes to succeed.
Hidden Gems: A Business Owner and a Reviewer's Guide
On this week's episode, Krisi Hora, owner Peg Leg Vintage, and Yelp reviewer Hannah H. discuss about curating and find hidden gems.
A Covid Success Story: Relentless Hospitality and Digital Marketing Dedication
The minds behind Cali Comfort BBQ in San Diego have rethought everything they knew about running a sports BBQ spot and pushed their digital strategy to the limits.