Emily Washcovick
Small Business Expert at Yelp
As Yelp’s Small Business Expert, Emily is meticulously focused on helping local business owners succeed and grow in the world of online reviews. Emily’s expertise lies in customer engagement, reputation management, and all things digital marketing. Through thought leadership and speaking engagements, she shares industry insights that a variety of entrepreneurs can leverage for the future of their businesses. She is also the host ofBehind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.
Latest: Page 9
Celebrando las historias inspiradoras y resilientes de los empresarios de la AAPI
Mayo es el Mes de la Herencia Estadounidense de Asia Pacífico, y este mes, destacamos las historias de los dueños de negocios asiáticos y cómo su cultura ha impactado su experiencia como dueños de negocios.
Striking the Perfect Balance: Cultural Integrity and Customer Expectations
Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.
Lograr el equilibrio perfecto: integridad cultural y expectativas del cliente
Mantener la integridad cultural mientras se satisfacen las expectativas del cliente no es fácil: requiere trabajo y dedicación. Aprenda cómo puede lograr el equilibrio en el episodio de esta semana.
Delivering High-Quality Experiences Under Pressure
Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.
Ofreciendo experiencias de alta calidad bajo presión
Algunas industrias tienen más en juego que otras. Como alguien que se enfrenta a la presión de un negocio de tan alto riesgo, además de todos los demás elementos que intervienen en la ejecución de una operación exitosa, Nahuel Hilal, propietario de Iris Tattoo, tiene muchas ideas para compartir.
Take a Walk in Your Customer's Shoes
From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.
