Customer Relationship Management
6 Instances When Nicely Saying 'No' Benefits Your Business
You can't be available for big opportunities if you say 'yes' to every little thing.
The 3 Ways You Can be Certain Your Customers Feel Appreciated
They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Pleasant Surprises Are the Best Customer Service
When you treat your customer as your friend, you know what they need even if they don't ask.
Digital CRM Solutions For Real Estate Entrepreneurs
CRM are being opted to tap into customer demands, insights and future trends.
5 Ways To Thank Your Customers Before Your Competitors Do
Delighting your customers is a winning tactic.
The 3 Questions Customers Don't Ask That You Need to Answer
People should just speak their mind but business is a guessing game.
What Buffer Can Teach Us About Customer Service
Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Feedbacks: No Laughing Matter
Five entrepreneurs share their crazy feedbacks and how good they were.
The 5 Basics Tools You Need to be a Top Seller
From productivity apps to social selling, it all comes down to giving your sales team the leading edge.
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
4 Unconventional Ways To Use Your CRM Software
CRMs are capable of completing more tasks than most people may be aware of.
5 Tips for Dealing with Unhappy Clients
If you simply demand pay, you will have won the battle and lost the war.
Exceeding Client Expectations Just Leads to Really Entitled Clients
The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
5 Dos and Don'ts of Thought Leadership Marketing
Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.