Client Relationship Management

Thought Leaders

I Talked My Way Out of Making $50,000. Here's Why It Was a Good Business Decision

如何说“不”to your clients and earn their trust in the process.

Growing a Business

5 Tips for Improving Client Relationships

When you strengthen your relationships with existing clients, it increases the likelihood of repeat business and referrals, which sets you and your business up for long-lasting success.

Thought Leaders

Here's How You Know It's Time to Actually Fire That Toxic Client

Sometimes, the adage that "the customer is always right" just doesn't apply anymore.

Growing a Business

What to Do With the "I Can't Afford It" Objection

Here are some ways to turn around the sale or, at the very least, keep your company at the top of the prospect's mind.

Growing a Business

The Crime-Show Tactic That Will Win You Bigger Deals

You need to scale up your sales influence to win weightier accounts at larger firms. Here's how.

Thought Leaders

3 Reasons Why Client Retreats Should Be Your Go-to Event Model Starting Today

This is how to make sure your event stands out from the crowd.

Marketing

How to (Finally) Start Landing High-Ticket Clients of Your Own

Good news: Onboarding them isn't nearly as hard as you might think.

Growing a Business

How to Claim the Ripple Effect

Want to boost your impact? Start thinking bigger and bolder about your work.

Growing a Business

How to Organically Find Prospects (No Ad Spend Required)

Here are some tried-and-tested ways to bootstrap and connect.

Growing a Business

3 Ways to Connect and Build Business Relationships With Anyone

Feeling Stuck? Try these simple daily practices to keep up your networking momentum.

Thought Leaders

How to Earn Your Clients' Trust (and Keep It)

A great idea might attract customers, but trust will make them loyal.

Business News

Jerry Falwell Jr. Says He Knows What Being Unfaithful Is Like. So Do I.

There are people in my life who I know cheat on me. Why do I allow it?

Growing a Business

Selling Through Service

What if you could sell more just by providing unbelievable service? Here are three ways to do it.

Marketing

The Indecent Crete Proposal

How one very strange date in my 30s still applies to the way I do business today.

Growing a Business

4 Tips for Simplifying Due Diligence (and Why It's Even Needed)

It might not be the sexiest of entrepreneurial tasks, but as your business grows, hands down, it's one of the most important.