Customers: Page 10
If Your Company Is Not Customer-Obsessed, You're Doing It Wrong
Since the advent of agile development and the rise of data-driven insights, "customer obsession" went from grabbing headlines, to a nice-to-have, and now it's mission-critical.
Build the Plane as You're Taking Off
In this episode, hear Felix and Felipe of Juicy Leaf divide and conquer strategy that has made their boutique plant company a leader in the LA scene, and the challenges they've faced along the way.
D2C 2.0: Digital, Phygital, and Beyond
D2C itself has moved so quickly in the past five years, that what we see today is actually a new version. What I'd like to simply call D2C 2.0: Kanwaljit Singh
The Rippling Effects of Quality Customer Service
Auto House has changed the car industry's narrative by implementing thoughtful, personalized help, whether it's loaning out a minivan to let a mom try out at practice or making connections with clients long after the sale.
Restaurateur PHILIP CAMINO on Striving for Hospitality and Health
采访Camino Industries CEO Philip Camino about finding lifelong customers with hospitality, adapting to a changing industry, and the importance of wellness.
Creating A Review Response Strategy
In this episode hear advice from business owners and consumers about how to engage with your online presence and build a strategy that reflects your business.
Turning Mistakes into Learning Opportunities
Hear how Norm Theard, owner, of The Quarter Creole Cuisine, continues his family's legacy through authentic comfort food and service to match.
Blogging Gives Your Business A Big Voice
采访Joelle Parenteau owner of Wolf Down about connecting with audiences through blogging, becoming a restaurant owner, and her viral Medium article.
4 Reasons to Walk a Mile in Your Customers' Shoes (And How to Do It)
Why you should get your customers' perspectives, and how it will help with the success of your business.
Prioritizing Relationships Over Sales
Sometimes service can feel forced. At Alpenglow Sports, owner Brendan says 'if you don't love to help people you're not hired.' And that culture creates a customer forward approach to the atmosphere in the shop.
What a Baking Contest Taught Me About Finding Customers
Rather than focus on your own enthusiasm for your products and services, focus on what will make your customer enthusiastic.
A Loyal Brand Attracts Loyal People
采访Fresh & Co. CEO George Tenedios about the importance of mentorship, building a dedicated team, and how hospitality is a labor of love.
The Unexpected Benefits of Competition
Brad Davis's career in real estate first began as a side hustle after buying his first home. Now, after years of working full time at Just Real Seattle, Brad shares his tips and tricks for navigating such a dynamic market.
Shaping a Healthy Workplace Culture
From adding social spaces to establishing seasonal events, Chicago's Music Box's senior operations manager Buck LePard discusses the evolution of the historic venue, and how they've built such a tight-knit workplace culture.
The Return to Brick and Mortar in 2022
53% of American adults state that they feel very comfortable and safe going back to shopping malls and physical stores.